For the enrolled provider, only one phone call is necessary to get the consultation started. Phone availability for University of Michigan addiction physicians/specialists and local Behavioral Health Consultants is Monday through Friday, 9AM-5PM, excluding holidays.
The enrolled provider initiates a call to the Behavioral Health Consultant (BHC), a masters-level mental health professional based locally.
The BHC triages the referral, responds to any questions that are within the scope of their expertise, and forwards appropriate cases to the addiction physicians/specialists for same day phone consultation with the provider. In cases that are deemed urgent, the BHC will suggest local resources for referral. The Michigan Opioid Collaborative is not an emergency service.
The physician/specialist will not request any identifying information that would violate the patient’s confidentiality and does not document in a medical record.